Unhappy customer

Bad experience I called in to Change my payment date and the consultant was rude like she didn't care. She promised to send me an SMS with bank details because she said she couldn't Change the date. Next thing she send me endless smss for new bank account details. The time came and I obviously missed the PMT. No one called smsed nothing to check on me even after I requested a call back online. So it's not an insurance you can trust shame. This showed me that if I had lost a family member they would be no where to be found they just collect money