DM
Dinesh M
1 reviews | Active since Aug 2012
13 Sept 2021, 12:39
Unhappy Customer Experience.
Dear Sanlam,
Why does it take so long to transfer my provident fund to my new employers fund. We going on 3 months with no communication, feedback, nothing. 3 months of monies sitting idle in your fund.
Regards Dinesh
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Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
13 Sept 2021, 12:46Good day, Dinesh We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply13 Sept 2021, 12:46
Official
Good day, Dinesh We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
14 Sept 2021, 14:47Dear Dinesh
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply14 Sept 2021, 14:47
Official
Dear Dinesh
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations