Unhappy Customer

I have 3 policies with Sanlam one of the policy was for my mother who passed away in 2018 and when I went to claim with all the required documents I was advised that my claim is unsuccessful because the policy was left with only 3 days to reach the probation period my claim will not be paid but I still went on and added my in laws on the policy , on my other policy I have an investment when I enquired last year with one of the consultant about since I have a son who is in matric this year she advised that the investment has matured and I can claim but when I enquired again about the it in july I was told it doesn't show on the system I must call the head office about it.