Unhappy customer

On 26th March I called the insurance company to update my details regarding my debits. I called them again on the 28th March but my details were still not changed. No debit orders went through my account irrespective of countless attempts to change my details. On 17th July 2018 I received text notifying me that my policy has lapsed. Now I am left to start a new policy with all the terms and conditions like waiting period and the works