Unhappy client

Good day

I think I have been very patient with Sanlam with my request to reinstate my debit order. I have done everything asked of me and I have explained that I cannot go out due to medical reasons. I received a rude email from Sibulele and instead I decided to call you back and finalise my request, the line got cut and rather than the agent call me back to assist he chose to have leave this query hanging. So can I please get my request resolved and please note I am not asking but instructing you to debit all the funds in my account on the requested date.