Unhappy client.

I visited the Pretoria Sanlam branch on th 23/04/2024 to cancel my funeral policy ,I was assisted by Clemy through the cancellation process, she assured me that I would receive a confirmation via email however,as of now I still haven't received any confirmation to my surprise on th 02/05/2024 Sanlam deducted a monthly premium from my account, which they were not supposed to ,I am now being taken frm pillar to post regarding my refund and proof of cancellation.