unhappy client

This company is always a battle for them to pay out ,had same experience with 3 family members now with the 4th, my cousin passed away the 11 November 23, i put claim on the 14th, then they sent message to certify docs ,and did not mention anything of saps or commissioner of auth stamp,on 15th i sent docs then only on the 17 they want commissioner of auth stamp i did and sent documents back, then phoned after 2hours,everything was confirmed. Today 20th I'm told docs are not sent,so till today no correspondence of that i had to call when i see money still no sign of being paid.this company does not care for their clients at all