Unhappy Client!!!!

I am a Safrican policy holder. I submitted the claim of my deceased sister since the 7th of April 2025.She passed on the 2nd April. It’s been a month since they haven’t paid.The reason for them not paying its because of the broker by the name of Andrew Tokkie.i have escalated the matter to ombudsman and claims escalation.They Safrican) responded and asked me to state all my expenses of the the funeral as if they will pay.Today they told me to wait for 14 days as they are still validating. I was paying Safrican directly to their account and all my premiums are up to date. N Ncongwane ***