KM
Kabelo M
1 reviews | Active since Jan 2018
06 Feb 2019, 16:49
Unhappy client
I took out a cover for my grandmother,i was told that the debit order will go of on the 23rd feb but to my surprise the debit order went of on the 3rd of feb,I called the center and was given attitude ,I than called again and was promised feedback after 24hrs and a copy of the call but still nothing..if m struggling with simple feedback wats going to happen when its time for me to claim?
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Replies (1)
Sanlam's replyOfficial
07 Feb 2019, 07:23Good Day Kabelo,
Thank you for letting us know about your concerns on the incorrect debit date and poor service experience.
We view this matter as very serious and will attend to your complaint as quickly as possible, by direct e-mail.
Regards,
Assupol Complaints Team
Thank you for letting us know about your concerns on the incorrect debit date and poor service experience.
We view this matter as very serious and will attend to your complaint as quickly as possible, by direct e-mail.
Regards,
Assupol Complaints Team
Best regards,
Sanlam's reply07 Feb 2019, 07:23
Official
Good Day Kabelo,
Thank you for letting us know about your concerns on the incorrect debit date and poor service experience.
We view this matter as very serious and will attend to your complaint as quickly as possible, by direct e-mail.
Regards,
Assupol Complaints Team
Thank you for letting us know about your concerns on the incorrect debit date and poor service experience.
We view this matter as very serious and will attend to your complaint as quickly as possible, by direct e-mail.
Regards,
Assupol Complaints Team
Best regards,