TM
Tshepo M
1 reviews | Active since Dec 2019
28 Nov 2023, 08:15
UNHAPPY CLIENT
i'm not happy about your service stop ****ming people if policy is cancelled why you keep debiting i need a refund by 24 hours i wont allow my debit orders to bounce because of your unprofessional service most of the people complaint about ASSUPOL you making peoples live complicated by being selfish we have notifications thats my money i need it POOR POOR SERVICE ......
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
28 Nov 2023, 08:39Good day Tshepo, thank you for your review. Our apology for any frustration caused. We will look into this and provide further feedback on the resolution of this matter to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply28 Nov 2023, 08:39
Official
Good day Tshepo, thank you for your review. Our apology for any frustration caused. We will look into this and provide further feedback on the resolution of this matter to your direct e-mail address. Regards, Assupol Complaints Manager
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Tshepo M's updateReviewer Update
28 Nov 2023, 13:40CONTACTED YOUR CALL CENTER DEPARTMENT THEY TAKING FOREVER TO ANSWER AND SPEND 20 MIN WITH YOU ON CALL FOR JUST A SIMPLE THING WHAT A WASTE OF TIME WITH ASSUPOL I SPOKE TO MATSEMELA HE SAYS HE DOESNT SEE ANY RECORD OF CANCELLATION THIS MATTER SHOULD BE TAKEN SERIOUS THIS IS MY MONEY I WANT IT AND STOP ASKING ME SAME QUESTING WHY DO I WANT TO CANCEL ****ED .
TM
Tshepo M's update28 Nov 2023, 13:40
Reviewer Update
CONTACTED YOUR CALL CENTER DEPARTMENT THEY TAKING FOREVER TO ANSWER AND SPEND 20 MIN WITH YOU ON CALL FOR JUST A SIMPLE THING WHAT A WASTE OF TIME WITH ASSUPOL I SPOKE TO MATSEMELA HE SAYS HE DOESNT SEE ANY RECORD OF CANCELLATION THIS MATTER SHOULD BE TAKEN SERIOUS THIS IS MY MONEY I WANT IT AND STOP ASKING ME SAME QUESTING WHY DO I WANT TO CANCEL ****ED .
Sanlam's replyOfficial
28 Nov 2023, 14:42Good day Tshepo, the policy has now been cancelled. Please send us your previous cancellation request sent to Assupol to ***, to consider the refund. Regards
Sanlam's reply28 Nov 2023, 14:42
Official
Good day Tshepo, the policy has now been cancelled. Please send us your previous cancellation request sent to Assupol to ***, to consider the refund. Regards