jA
jacqueline A
1 reviews | Active since Jun 2022
14 Aug 2023, 15:20
unhappy
from jan this year there was a problem with debit order and i called in hoping to sort out but they dont help last week i called asked them to review my debit and see only now theres a problem they cannot help my policy lapsed i said im willing to pay and sort a whole week gone by no calls no reply yet i email assupol was one great i think they have too much business now they ignore old clients
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
15 Aug 2023, 06:15Dear Ms Anthoo, thank you for your review. My apology for the frustration caused, we will urgently look into this and provide further feedback via phone or direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply15 Aug 2023, 06:15
Official
Dear Ms Anthoo, thank you for your review. My apology for the frustration caused, we will urgently look into this and provide further feedback via phone or direct e-mail. Regards, Assupol Complaints Manager
jA
jacqueline A's updateReviewer Update
17 Aug 2023, 11:58assupol emailed me same day however no one has even tried to help i think they have too many clients and our business in not needed any more even if we dealing with them so long the disgusting service makes me want to cancel my entire families policies with them and trust me there is about 17 really bad company to deal with
jA
jacqueline A's update17 Aug 2023, 11:58
Reviewer Update
assupol emailed me same day however no one has even tried to help i think they have too many clients and our business in not needed any more even if we dealing with them so long the disgusting service makes me want to cancel my entire families policies with them and trust me there is about 17 really bad company to deal with
Sanlam's replyOfficial
17 Aug 2023, 12:51Dear Jacqueline, thank you for the feedback. We also received your direct e-mails earlier today. Your initial complaint received on 15 August was escalated to our admin team to assist further. They will respond as soon as possible. Thank you for your patience. Regards
Sanlam's reply17 Aug 2023, 12:51
Official
Dear Jacqueline, thank you for the feedback. We also received your direct e-mails earlier today. Your initial complaint received on 15 August was escalated to our admin team to assist further. They will respond as soon as possible. Thank you for your patience. Regards