Unhappy and frustrated

I am still disappointed, I received an email from Corlene du Plessis confirming that my policy has been sorted and debit order will go through on the 1st. They debited my account with R148 on the 28th and again R148 on the 1st. Can someone please give me a call and explain what is happening with my policies. I have 3 funeral policy, why deduct for 1 policy twice. I am worried what will happen at claim stage if I have to beg you to deduct the correct premium on correct dates.