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PN
Precious N

1 reviews | Active since Nov 2025

11 Nov 2025, 13:27

Unfinalized Claim

I am waiting again for Sanlam no responses and my claim was half done with no explanation as to why they didn't finalise and close the file. Sent emails only to get a response from their Ai automated service centre with just references. Again you follow up on that reference all you get is another reference. Am not a happy client as I did mention that this claim was rather very urgent!

0
Replies (4)
Sanlam
Sanlam's reply11 Nov 2025, 13:41
Official
Good afternoon, Precious

We are sorry to learn that this matter has not yet been resolved and have followed up with the responsible team.

Regards
Sanlam Client Care

Best regards,

PN
Precious N's update11 Nov 2025, 15:07
Reviewer Update
Thank you for the response. What is the turn around time to finalise this claim? You started already please wrap it up it's been dragging for too long and it's rather disappointing and frustrating coming g from such a reputable organisation
Sanlam
Sanlam's reply11 Nov 2025, 15:13
Official
Sanlam Corporate will provide you with the turn around time for the claim.

Your patience is appreciated.

Regards
Sanlam Client Care 

Best regards,

Sanlam
Sanlam's reply14 Nov 2025, 13:06
Official
Good day Precious

This is to confirm that feedback has been provided to you via email. You are welcome to respond to the email for further assistance.

Regards
Sanlam Client Care

Best regards,