Unfairness of Sanlam

Good morning My father took a Policy with African life 1986 of which now it doesn't exist as Sanlam took over from African life as it was liquidated .The policy matured November 2016 and my father was suppose to get Millions from this policy. I contacted Sanlam and now many stories came as to say the policy that my father took its an investment, accident ,disability etc. Okay came a question as to say where does that come from ,can I have the documents that states very clear that the policy was divided in many categories. What they sent me was the documents from Sanlam as I wanted original documents from African life as my father took a Policy from African life not Sanlam. Good I was told that they are requesting documents from their storage (ARCHIVE SYSTEM) I waited for them to come back to me but unfortunately they didn't but I called them back and they told me that they don't have any documents from African Life about the Policy , the policy was taken over the phone. Okay fine I spoke to their Team leader as she confirm that the policy was taken by phone, then I asked for the copy of telephone conversation as it was supposed to be available should I request a copy.. heeeee came a story again that the technology was not advance at that time . But then if that is the case where is it written that the Policy was taken over the phone and can I please have a number that was called at that time . No number again and at that time at home the was no phone so we wonder which phone number was used then. I feel they are very much wrong as we speak my father he still pays for that policy and I have a document that state very clear that the Policy its a 30 year Policy. my father his going on pension August and his hope was that he will be receiving those Millions that his been paying for the period of 33 years. how can Sanlam take a policy from a liquidated company and don't take all relevant documents . as now they say the policy has errors it has lots of mistakes. How can you let a person pay the Policy for 33 years and not see that the are errors on the policy and who's fault is it that the are mistakes on the that Policy ?

please assist this matter is very serious and we are even thinking of taking the matter as far as social media and TV .

please assist .