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Zukiswa M
1 reviews | Active since Mar 2022
02 Aug 2022, 08:50
Unfairness
I replaced 2 policies with Sanlam how ever when my mother passed away last year august they paid Half of the amount she was covered for they said the other policy has a waiting period whereas both the policies I took around 2018
I was assigned to be help but Maxie Van Wyk who work for Sanlam she calls her self a complain Specialist who is very useless she keeps telling me to go to the ombudsman she insist on this waiting period I am asking her to make it make sense to me that how is it that I replaced 2 policies that I took 2018 and they pay out the other and the other has a waiting period
She refuses to make it make sense I am still waiting to be paid the other half
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
02 Aug 2022, 10:17Good day Zukiswa
We can confirm that a full investigation was done and you have been provided with the outcome of your complaint. Your next step as per the correspondence sent to you is the Arbitrator/Ombudsman.
Regards
Sanlam Client Care
We can confirm that a full investigation was done and you have been provided with the outcome of your complaint. Your next step as per the correspondence sent to you is the Arbitrator/Ombudsman.
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 10:17
Official
Good day Zukiswa
We can confirm that a full investigation was done and you have been provided with the outcome of your complaint. Your next step as per the correspondence sent to you is the Arbitrator/Ombudsman.
Regards
Sanlam Client Care
We can confirm that a full investigation was done and you have been provided with the outcome of your complaint. Your next step as per the correspondence sent to you is the Arbitrator/Ombudsman.
Regards
Sanlam Client Care
ZM
Zukiswa M's updateReviewer Update
02 Aug 2022, 14:16Owk Maxie telling me about a waiting period that I don’t understand is an investigation? Still your investigation does not make sense how is that both policies were from 2018 you pay 1 and you say the other one has a waiting period make it make sense
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Zukiswa M's update02 Aug 2022, 14:16
Reviewer Update
Owk Maxie telling me about a waiting period that I don’t understand is an investigation? Still your investigation does not make sense how is that both policies were from 2018 you pay 1 and you say the other one has a waiting period make it make sense
Sanlam's replyOfficial
02 Aug 2022, 14:23Hi again
We are not able to provide you with any further information besides what has already been communicated with you via our formal feedback. You have also been sent an email again earlier today confirming your options if you are not satisfied with the feedback.
Regards
Sanlam Client Care
We are not able to provide you with any further information besides what has already been communicated with you via our formal feedback. You have also been sent an email again earlier today confirming your options if you are not satisfied with the feedback.
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 14:23
Official
Hi again
We are not able to provide you with any further information besides what has already been communicated with you via our formal feedback. You have also been sent an email again earlier today confirming your options if you are not satisfied with the feedback.
Regards
Sanlam Client Care
We are not able to provide you with any further information besides what has already been communicated with you via our formal feedback. You have also been sent an email again earlier today confirming your options if you are not satisfied with the feedback.
Regards
Sanlam Client Care
ZM
Zukiswa M's updateReviewer Update
02 Aug 2022, 14:44You are still not making sense about what I am asking that’s why I am here non of the things you are saying makes sense what is a meaning of Replacing or replacement
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Zukiswa M's update02 Aug 2022, 14:44
Reviewer Update
You are still not making sense about what I am asking that’s why I am here non of the things you are saying makes sense what is a meaning of Replacing or replacement
Sanlam's replyOfficial
02 Aug 2022, 15:05Please respond to the email that was sent to you today to request clarification regarding the terms used in the feedback provided to you. We will alert the consultant who provided you with previous feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2022, 15:05
Official
Please respond to the email that was sent to you today to request clarification regarding the terms used in the feedback provided to you. We will alert the consultant who provided you with previous feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Aug 2022, 16:07Good day Zukiswa
We have received confirmation that you have been sent a further email.
Regards
Sanlam Client Care
We have received confirmation that you have been sent a further email.
Regards
Sanlam Client Care
Sanlam's reply03 Aug 2022, 16:07
Official
Good day Zukiswa
We have received confirmation that you have been sent a further email.
Regards
Sanlam Client Care
We have received confirmation that you have been sent a further email.
Regards
Sanlam Client Care