CM
Condy M

1 reviews | Active since Apr 2017

23 Jun 2020, 09:11

unfairly blacklisted

I was employed by Sanlam as a financial adviser in May 2018 where i was paid a basic salary for the first two months only and there after it was commission only. when you start they give you a compulsory technology loan to buy a laptop and other devices you will need to do their job. I worked there for 10 month without any income, I was spending a lot of money on Fuel and servicing my car go to see clients ,money that I did not have . That is when i decided to resign in February 2019, because it was more of an expense to me than a job. Just after a month of resigning I got a call from their rude debt collector (Diane Karim) from DebtCor saying that I had to pay back all the salary and the technology loan I was granted.and at that time i was still unemployed, I informed her that i was in no position to make any payment arrangements as i had no income and would revert back to them for an arrangement once I have an income to back my promises. She kept calling and harassing me for three consecutive days. then she sent me a threatening email that she would blacklist me. which she really did soon after that. so now my name has a judgement on which i feel is unfair. i was never given any opportunity to settle and find a job first to pay them back, another thing is i do not mind paying back their technology loan but a salary which they paid me for two months does not really make sense it was not a loan. i want the judgement removed from my name then i can make a payment arrangement with them.

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Replies (3)
Sanlam
Sanlam's reply23 Jun 2020, 09:31
Official
Good day

We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. 

Kind regards

Client Relations

CM
Condy M's update23 Jun 2020, 11:05
Reviewer Update
I would really appreciate a prompt response in resolving this matter . Note that I will also be consulting with the Credit Ombudsman and the Department of Labour regarding this case. this has really inconvenienced me and cost me so many job opportunities which could have made it easier for me to pay back what was due to you a long time ago.




Sanlam
Sanlam's reply23 Jun 2020, 15:50
Official
Dear Condy

We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
 
We value you as a client.
 
 Kind regards
 
 Client Relations