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SN
Sandisiwe N

1 reviews | Active since Aug 2017

31 May 2024, 19:21

Unfair Treatment, bad service and unreliable

Hi There

I am writing this review on behalf of My Sister Samkelekile Magadla. She was married, and she had 2 kids with her ex-husband. While they were still together she joined Sanlam Funeral Policy. She has been paying for years. Unfortunately, this year in April ex-husband passed away, and when my sister placed a claim Sanlam started to investigate. And they spoke to one of the family members who said My sister broke up with their son.

Yes, they broke up. Yes, there are family matters everywhere. But what about the money that she was paying; for years??? How do you expect her to raise these kids when you do not want her to claim?? She had to move kids from one province to another because they were staying with their father?? Is Sanlam a reliable insurance or ****a shop!!! What circus is this?

Hellopeter please assist my sister in getting her money that is rightfully hers. Her Number is ***

0
Replies (15)
Sanlam
Sanlam's reply01 Jun 2024, 10:08
Official
Good morning Sandisiwe 

We are sorry to learn of your sister's service experience and will be sending you a Private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Jun 2024, 13:02
Official
Hello Sandisiwe

This is to confirm that Sanlam Corporate has acknowledged your complaint via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care
SN
Sandisiwe N's update03 Jun 2024, 13:37
Reviewer Update
Yes. I acknowledge. She has received a call from *** saying that she is not going to get her money. Please be advised that this review will be ongoing until you give my sister her money.
Sanlam
Sanlam's reply03 Jun 2024, 13:44
Official
Thank you for confirming. You are welcome to communicate directly with Sanlam Corporate for further assistance,

Regards
Sanlam Client Care
SN
Sandisiwe N's update04 Jun 2024, 13:52
Reviewer Update
Follow up on this payment
Sanlam
Sanlam's reply04 Jun 2024, 13:59
Official
Hello Sandisiwe

Sanlam Corporate has acknowledged your complaint via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care
SN
Sandisiwe N's update04 Jun 2024, 14:02
Reviewer Update
There is no follow up on the email
SN
Sandisiwe N's update04 Jun 2024, 14:03
Reviewer Update
What are you hiding in the email? Just pay the money.
Sanlam
Sanlam's reply04 Jun 2024, 14:07
Official
Please communicate directly with Sanlam Corporate for further assistance.

Regards
Sanlam Client Care
SN
Sandisiwe N's update04 Jun 2024, 14:07
Reviewer Update
You ae rich enough to take people's money.
SN
Sandisiwe N's update04 Jun 2024, 14:08
Reviewer Update
We are going to talk here until you pay the money.
SN
Sandisiwe N's update04 Jun 2024, 14:09
Reviewer Update
Sanlam Corporate is not saying anything just like you. I want the way forward.
Sanlam
Sanlam's reply04 Jun 2024, 14:12
Official
We are no longer able to assist you on this platform as your complaint has been referred to the relevant department. You will receive feedback once the investigation has been finalized.

Regards,  
Sanlam Client Care
SN
Sandisiwe N's update04 Jun 2024, 14:14
Reviewer Update
What did you assist with because the money is not yet paid?
SN
Sandisiwe N's update04 Jun 2024, 14:17
Reviewer Update
I reported this issue here and you are going to resolve it here