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SHARLENE L

1 reviews | Active since Nov 2014

04 Mar 2023, 07:50

********* exploiters Sanlam or direct axis loan- avoid it

I requested a settlement letter in September, I made payment 1 day after settlement expired so paid short R1182 on 9 Sept according Sanlam. I’m October my account was debited with R6700 my normal debit order. I send it back.

Dec I got statement I still owe R36000. I queried the outstanding amount. I was still paying the insurance products monthly on my original loan amount knowing that my outstanding amount was less than R1500. After my queries I received a settlement of R10000 in January. I queried how they came to R10000 to which I am still waiting a response for. I logged a dispute with sanlam and emailed their complaints departments and ombudsman. Only automatic responses.

Sanlam is ********* and exploit customers. They do not want you to settle loans earlier. They are in contravention of their own terms and conditions. Communication is non existent on all levels. Daily follow ups been ignored.

People avoid them like the plague.

0
Replies (14)
Sanlam
Sanlam's reply06 Mar 2023, 09:17
Official
 Good day Sharlene  
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
 
 Regards
 Sanlam Client Care 
SL
SHARLENE L's update07 Mar 2023, 22:32
Reviewer Update
I received another automated response to which rep****. No response to date. Just like I was promised by Shaun van Breda that I will get my loan statement in the next 24 hours. 3-4 weeks has passed since that promise.

Pathetic to say the least.

Do not apologise for the poor service because you don’t care about the customers experience all you care getting people indebted.
Sanlam
Sanlam's reply08 Mar 2023, 08:48
Official
 Good day Sharlene  
 We are following up with Sanlam Personal Loans.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply09 Mar 2023, 14:06
Official
Good day Sharlene

We have received confirmation that feedback has been provided to your via email.

Regards
Sanlam Client Care 
SL
SHARLENE L's update09 Mar 2023, 17:17
Reviewer Update
This is what I received. If this is a response then I don’t know anymore. It means you are even worse than what thought.

Dear Mrs Links,

This message is to inform you that we have received your complaint/query and one of our customer-care consultants will contact you within 5 days.

Because your satisfaction with our service is our top priority, please ensure that you quote your reference number ***when the consultant calls.

Also have the following information at hand to enable us to assist you more effectively.
  • ID number or account number
  • Contact number or email address
  • The contact names of anyone on our team with whom you’ve liaised


If you have any questions, please email *** or call *** weekdays between 08:00 and 17:00.

Thank you for your patience.
Please click on the following link for terms of use of this communication /
Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie:

Ask them to copy you in the response.
Sanlam
Sanlam's reply10 Mar 2023, 11:30
Official
Good day Sharlene

A consultant has been trying to call you since yesterday. They have requested that you please respond to the calls.

Regards
Sanlam Client Care 
SL
SHARLENE L's update10 Mar 2023, 13:59
Reviewer Update
Good Day

Is it the 087 number? Cause when I answer it tells me about an important consumer announcement then I put the phone down. I don’t have time for that. Anyway why can’t they email me as they have indicated previous. As a matter of interest I have not had any response from Sanlam personal loans complaints.

It is pathetic. In the mean time you will tell me that interest attract daily.

Is this acceptable level of service?

We can try to resolve this matter on this platform so that people can see how serious you are with customer complaint. I have been trying to for almost 2 months with no success.

It’s
Sanlam
Sanlam's reply10 Mar 2023, 14:43
Official
The consultants have emailed the information to you as previously confirmed. We do not have access to the information on this platform therefore we refer it to the relevant department. 

Is there a suitable time that you can be called?

 Regards
Sanlam Client Care 
SL
SHARLENE L's update10 Mar 2023, 17:31
Reviewer Update
You may call anytime between 8-12
Sanlam
Sanlam's reply13 Mar 2023, 07:47
Official
Good day Sharlene

Thank you for confirming. We have relayed your message to Sanlam Personal Loans.

Regards
Sanlam Client Care
SL
SHARLENE L's update14 Mar 2023, 10:35
Reviewer Update
Good Day

Kindly note I am still waiting for the call or a response. If it is Sanlam calling me with 087 number, it is not working because the call drops the moment I answers or I get message about an important announcement.

This is really unacceptable and I don’t know how this is tolerated.

Regards
Sanlam
Sanlam's reply14 Mar 2023, 10:51
Official
Good day Sharlene

We are following up with Sanlam Personal Loans.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply16 Mar 2023, 13:58
Official
Good day Sharlene

We have received confirmation that you have been contacted and feedback was provided to you.

 Regards
Sanlam Client Care
SL
SHARLENE L's update16 Mar 2023, 17:33
Reviewer Update
Good Day

I confirm they contacted me with a proposal. Will confirm when the matter is finalised.

Thank you