TT
TSHEPO T

1 reviews | Active since Jun 2014

22 Jun 2020, 09:20

********* customer service

Im soooo LIVID.

I’ve never felt so disrespected by a customer service agent.

Your agents have no Remorse nor any form of professionalism.

I just to Nozuko Mbembe who has the nerve to shout at me for your incompetence. I requested a caller id and she refused to give it.

I demand this matter to be escalated and I want to know what action was taken regard her poor customer service.

This is my 4th request from the 27/02/2020 requesting my policy schedule and confirmation if my payment is up to date.

it makes me question if do you even pay out on time.

0
Replies (1)
Sanlam
Sanlam's reply22 Jun 2020, 10:20
Official
Hello Tshepo 

We are sorry to hear of your experience with Sanlam Indie.  Thank you for the opportunity to look into this for you.  

Our complaints team will be in touch with you with further feedback.  

Have a great day further.
Sanlam Indie Team