********* conduct

No...no..no....this is unacceptable, you guys don't look at your records properly or someone doesn't have sense of duty. Right now I'm beyond annoyed. If this is not disrespect then I don't know what really is or is it issue of race that my request is not important. I'm really annoyed by repeating myself continuously for one and the same issue. In February/beginning of March 2023 I paid all the outstanding premiums including the January payment. I paid R6000 and something or so, I think it was R6632.00. I didn't not just pay this amount out of my head, it was email sent by Sanlam to which it informed that if I pay that amount the policy will be covered up to 31/03/2023 which was fine. At that time when I paid I didn't know employer has already reinstated stop order and paid for March, which I also have already paid (which makes March payment to be double). I don't know because I'm communicating in simple English, what makes Sanlam not to understand my argument. This is what I have been saying that Sanlam is very neglegent,it is easy to take our money then when it's payment time you are given a run around. This makes me worry that when I am dead, my dependents will be treated like this and end up not getting a cent.