********* behaviour

Sanlam Aca pension administrators for ABSA, why do you lie to me? Make promises and not deliver? Why must I go to these lengths to get your attention.

After countless emails and phone calls and no RESPONSES, my claim was processed and ready for payment on 14 June, so said the consultant Mafa.. Nothing happened, I called this morning again, only to find out he was absent on Friday due to an emergency and did not process the payment, but guaranteed me it will be paid out today. I called again at 4:20 just to check that all is in order. Mafa tells me that his system is slow and he will call me in 5 minutes. I called at 4:30 and Mafa has left for the day already. Spoke to Bongani who accessed the system quite fast and said the payment is not finalized and awaiting authorization.... I asked to speak to the line manager to raise a complaint because this is ********* behavior, I was told he busy and if I leave my details he will call me back