********* and unfair treatment from Assupol

********* behavior from an assupol staff and unfair treatment Assupol. My mother opened a policy for my father a year ago and only to find out that they opened two policy on same day for the same person and were debiting twice for a year when she went to the Westgate branch she was made aware that two policy's were opened on the same day for the same amount which she didn't agree to, she was advised to cancel one and that they will log a complain and then refund. They requested bank statement and the letter of cancellation from the main member which was provided but still they refused to refund. My mother details are Mrs Ntombifuthi Mbele . Policy number ALP***.