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I had a savings plan that I had to cancel after consolidating my policies early in the year. When I wanted to withdraw my savings I was informed that it must be done on 01 Dec 2022. I submitted the withdrawal request on 01 Dec 2022 as requested and received an auto response that I will receive an update and my funds within 5 days. On the 6th day when I contacted them I was informed that I will receive a sms before 12 and will receive my funds on the same day. After receiving no sms or funds I tried contacting them again. Upon phoning I was informed that the department handling my claim is in a meeting and would only be available on Monday. I have to beg them basically to keep their own word and give my own money back. I'm gonna cancel all my policies after this because if this is how they treat me for savings withdrawal how would it be when I'm claiming for a loved one passing away.