MN
Malcolm N
1 reviews | Active since Dec 2016
31 Aug 2020, 15:20
Uneducated and unprofessional communication
I received a message from the CEO advising that Sanlam will consider relief to clients with regard to reducing premium escalations on their products however I've been in contact for weeks with no assistance whatsoever. I can't seem to get a simple quotation to implement a change on my Retirement Annuity Fund. Also frustrating is the delay in responses and the inability of Sanlam to communicate properly when they eventually do. Who send an e-mails without replying on the previous communication! What an uneducated way of communicating.
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Sanlam's replyOfficial
31 Aug 2020, 15:43Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply31 Aug 2020, 15:43
Official
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Kind regards
Client Relations