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Sebastiana X
1 reviews | Active since Feb 2016
11 Sept 2020, 10:35
Undisclosed waiting periods
Do let people know that there’s a 12 month waiting period on your plans. You have an online platform so we can buy products but dont get anyone to explain your clauses so you can reject claims. I am hurt, i am annoyed.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
11 Sept 2020, 11:11Dear Sebastiana
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Sept 2020, 11:11
Official
Dear Sebastiana
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
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Sebastiana X's updateReviewer Update
11 Sept 2020, 11:18Policy number ***
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Sebastiana X's update11 Sept 2020, 11:18
Reviewer Update
Policy number ***
Sanlam's replyOfficial
11 Sept 2020, 13:15Dear Sebastiana
Kindly provide your ID or policy number in the private field.
Kind regards,
Sanlam Client Relations
Kindly provide your ID or policy number in the private field.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Sept 2020, 13:15
Official
Dear Sebastiana
Kindly provide your ID or policy number in the private field.
Kind regards,
Sanlam Client Relations
Kindly provide your ID or policy number in the private field.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
11 Sept 2020, 15:32Dear Sebastiana
We have referred your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We have referred your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Sept 2020, 15:32
Official
Dear Sebastiana
We have referred your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We have referred your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
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Sebastiana X's updateReviewer Update
14 Sept 2020, 13:12Sanlams reply. Thank you for nothing.
“Good Morning We hereby acknowledge receipt of your request Please be informed that the waiting period is 12 months ,There was maybe a miscommunication .Policy is in fact active once we receive first premiums but there is a waiting period of 12 months for natural death and there is no waiting period for accidental death .”
“Good Morning We hereby acknowledge receipt of your request Please be informed that the waiting period is 12 months ,There was maybe a miscommunication .Policy is in fact active once we receive first premiums but there is a waiting period of 12 months for natural death and there is no waiting period for accidental death .”
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Sebastiana X's update14 Sept 2020, 13:12
Reviewer Update
Sanlams reply. Thank you for nothing.
“Good Morning We hereby acknowledge receipt of your request Please be informed that the waiting period is 12 months ,There was maybe a miscommunication .Policy is in fact active once we receive first premiums but there is a waiting period of 12 months for natural death and there is no waiting period for accidental death .”
“Good Morning We hereby acknowledge receipt of your request Please be informed that the waiting period is 12 months ,There was maybe a miscommunication .Policy is in fact active once we receive first premiums but there is a waiting period of 12 months for natural death and there is no waiting period for accidental death .”
Sanlam's replyOfficial
14 Sept 2020, 13:35Dear Sebastiana
We have escalated your matter again to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
We have escalated your matter again to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply14 Sept 2020, 13:35
Official
Dear Sebastiana
We have escalated your matter again to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations
We have escalated your matter again to the responsible team for further investigation.
Kind regards,
Sanlam Client Relations