CS
Colin S
1 reviews | Active since Apr 2018
12 Jul 2021, 10:19
Understanding your Pension Options
I retired end of January 2021, it is now mid July 2021. SANLAM provided me with a quote for a LIFE ANNUITY, then a quote for a IN-FUND LIVING ANNUITY and I requested a quote for a RETAIL LIVING ANNUITY. I was told to send an email to ***, no reply. I called, ***, then ***, then ***, then *** then told to call again ***. Please help.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
12 Jul 2021, 11:12Dear Colin
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 11:12
Official
Dear Colin
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
CS
Colin S's updateReviewer Update
12 Jul 2021, 12:48Good day,
Thank you for your prompt reply.
I can confirm I received a call and awaiting for a consultant to make contact to discuss the various options.
Kind regards
Colin
Thank you for your prompt reply.
I can confirm I received a call and awaiting for a consultant to make contact to discuss the various options.
Kind regards
Colin
CS
Colin S's update12 Jul 2021, 12:48
Reviewer Update
Good day,
Thank you for your prompt reply.
I can confirm I received a call and awaiting for a consultant to make contact to discuss the various options.
Kind regards
Colin
Thank you for your prompt reply.
I can confirm I received a call and awaiting for a consultant to make contact to discuss the various options.
Kind regards
Colin
Sanlam's replyOfficial
12 Jul 2021, 12:58Good day Colin
We were informed that one of our consultants called you and they have escalated your request.
Regards,
Sanlam Client Relations
We were informed that one of our consultants called you and they have escalated your request.
Regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 12:58
Official
Good day Colin
We were informed that one of our consultants called you and they have escalated your request.
Regards,
Sanlam Client Relations
We were informed that one of our consultants called you and they have escalated your request.
Regards,
Sanlam Client Relations
CS
Colin S's updateReviewer Update
19 Jul 2021, 09:01Dear Sanlam Client Relations,
Your consultant called to say he will come back to me before Friday July 16.
I'm still waiting......
Regards
Colin
Your consultant called to say he will come back to me before Friday July 16.
I'm still waiting......
Regards
Colin
CS
Colin S's update19 Jul 2021, 09:01
Reviewer Update
Dear Sanlam Client Relations,
Your consultant called to say he will come back to me before Friday July 16.
I'm still waiting......
Regards
Colin
Your consultant called to say he will come back to me before Friday July 16.
I'm still waiting......
Regards
Colin
Sanlam's replyOfficial
19 Jul 2021, 14:00Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply19 Jul 2021, 14:00
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations