MN
Malcolm N
1 reviews | Active since Dec 2016
20 Aug 2025, 08:50
Underhanded practices
I received an e-mail from Sanlam Life indicating that I have 2 x products that qualify for Wealth Bonus benefits. I sent an e-mail enquiring on the other products I have that are not earning a wealth bonus. Numerous e-mails later, my query has not been addressed and instead Sanlam has incorrectly removed one of the products that I qualify for Wealth Bonus on. Nobody at Sanlam can explain this, or are they hiding something?
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Replies (2)
Sanlam's replyOfficial
20 Aug 2025, 08:54Good day Malcolm
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply20 Aug 2025, 08:54
Official
Good day Malcolm
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Aug 2025, 16:13Good day Malcolm
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply22 Aug 2025, 16:13
Official
Good day Malcolm
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care