Unclear Policies-Cancellation Callback Ignored!

I joined Sanlam Hospital Plan though a Broker some years ago(2008) and I was I later upgraded it as I needed more cover.I recently discovered its actually 2 Policies and if I claim I do 2 claims(shocking).I also took a Funeral Cover for Family(Myself,Kids n Spouse) some years back and for my siblings(2 additional Policies).There is another Endowment/Investment which I pay R300.00 and I dont think I know about it,the Total of my contributions is approx R1104.00(Sanlam only).I recently asked them to send me Policy Schedules because I needed to see why I pay so much and Martha Mogotsi sent the 5 to me .I need to cancel some of these Policies and withdraw from these savings but Martha told me she cant call me cause they are inbound,even after explaining our phones are not working and pleaded with her to get someone else to call,I even sent emails to ***,still nothing.I need urgent help in explaining cancel the 3 I need to cancel.I am not getting any Joy