Uncancellable Tax Free Savings Account

Item: Sanlam
Rating: 2
Author: Modiri M

I have 3 products with Sanlam and the service has been ohk. Now to cancel a TFSA is a problem. My financial advisor keeps on telling me about escalating the matter and still no luck. WhatsApp bot said the matter will be resolved by 29 Dec 25. We in Jan now

Helpful (0)

Replies (4)

Sanlam's replyOfficial

05 Jan 2026, 15:07

Good day, Modiri

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's reply05 Jan 2026, 15:07

Official

Good day, Modiri

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's replyOfficial

05 Jan 2026, 17:25

Good afternoon, Modiri

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care

Sanlam's reply05 Jan 2026, 17:25

Official

Good afternoon, Modiri

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care

Modiri M's updateReviewer Update

05 Jan 2026, 21:30

Thanks. Received

Modiri M's update05 Jan 2026, 21:30

Reviewer Update

Thanks. Received

Sanlam's replyOfficial

06 Jan 2026, 07:27

Good morning, Modiri

Thank you for confirming receipt of the email.

Regards
Sanlam Client Care

Sanlam's reply06 Jan 2026, 07:27

Official

Good morning, Modiri

Thank you for confirming receipt of the email.

Regards
Sanlam Client Care