Unbelievably disappointed in Sanlam

It’s appalling that a company of Sanlam’s size operates so poorly. You opened new retirement annuities (RA's) to access their wealth bonus benefit, expecting professionalism, but they failed to cancel your original policies, resulting in double deductions. Then, instead of resolving this swiftly, they made you confirm via email not to cancel debit orders, only to subject you to endless delays and excuses to get your rightful refund.

It’s infuriating when companies refuse to acknowledge their mistakes and make the refund process so difficult. They seem to prioritize taking money over returning it, forcing you to escalate complaints to platforms like Hello Peter just to be heard. For a company with such a reputation, this behavior is unacceptable and disrespectful. Sanlam must take accountability and do better, as customers deserve fairness without having to fight for it. This kind of treatment is pathetic.