UNAUTHORIZED DEBIT ORDER

Good day Ms L Malifete

I refer to our telephone conversation earlier on the 11th June 2019.06.29

Kindly note that Sanlam is still debiting my account and more unpaid debit order fees occurred on my account. I was under impression that this debit order are cancelled and only refund is to be done as soon as I send my bank statement and copy of my id.

Please make sure that this debit order is really cancelled as it has affected my bank account negatively, my bank account customer behaviour score has been affected and it is rated down due to all this monthly unpaid debit order.

I have done an audit on my account since all this unpaid debit orders that occurred due to unauthorized debit orders from Sanlam. Below are all the dates and charges which affected my account due to your debit order:

 17/05 statement fee of R5.  20/05 unpaid debit order fee R61.  20/05 unpaid debit order transaction fee R2.23 for account being on a negative. (OVER LIMIT)

 20/06 unpaid debit order fee R147  20/06 another R147 for std bank debit order which was supposed to go off and due to your unauthorized debit order it returned and I was charged another R147.  25/06 unpaid debit order transaction fee R1.92 for account being on a negative. (OVER LIMIT)  29/06 statement fee R5

 I deposited R200 on this account on the 20th as I was expecting that standard bank debit order and was rehabilitating my account from being negative to positive.

Please make sure that this reversals are done and stop debiting my account and don’t ever want deal with you guys ever again.

I have attached bank statement, id copy and all the email correspondences I had with Sanlam since march this query started.