DM
Dikeledi M

1 reviews | Active since Jun 2024

28 Jun 2024, 11:27

Unauthorized debit and stop order on cancelled policies

I once had a policy with them and I ended up canceling it. Recently they've been debiting my money from my account without my concern. I canceled the policies but they keep on coming back to my account and my salary (persal with different references number) they deducted +-R450 on my payslip and +R800 from my bank today which is +R1200 without my concern. This is theft and *****. I just need my money back and I want nothing to do with sanlam. One of the policies had someone's information (beneficiaries, address and contact number) but they said it's mine, meaning they protect their sales agents who do *****, as long as they bring business.

0
Replies (2)
Sanlam
Sanlam's reply28 Jun 2024, 11:41
Official
Good day Dikeledi

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Jul 2024, 10:36
Official
Good day Dikeledi
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care