1 reviews | Active since May 2017

30 Jan 2022, 19:11

Unauthorized debit

Good day

Once again, where companies are doing with consumers what they want do

A debit order of R 613 went off my bank again to be paid for my laon, which normally is the 25th of each month Please note I never gave you any any any authorization to do that

The money in my account was there for some other needs, now I must suffer

I tried calling and your staff was not been able to help, and I had to hold on for several minutes

Question is who is going to pay the bank charges, and my telephone calls, and obviously there will be unpaid dbit order fees o my other account

Bottom line I want my money back in my aacount today, plus ,my bank charges, plus my telephone, taking the matter further will mean that your company will pay further cost

I HAVE SENT THIS EMAIL YO THEIR EXECUTIVES WITHOUT RESPOND THEY DO NOT CARE ABOUT THEIR CUSTOMERS BUT QUICK TO SENT LAWUERS LETTERS WITH CHARGES WHEN THERE IS NO PAYMENT

0
Replies (2)
Sanlam
Sanlam's reply30 Jan 2022, 19:13
Official
Dear Jacky 

We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further handling.

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply04 Feb 2022, 12:58
Official
Good day Jacky

 We received confirmation that you were contacted by one of our consultants to discuss the matter. Please provide the necessary document so that they may action your request. 
Kind regards
Sanlam Client Relations