LT
Lusanda T
1 reviews | Active since Mar 2020
02 Aug 2024, 08:18
Unauthorised Policy *****ulent
In April month I app**** for a policy where advisors they implemented a double deduction from Persal other via debit order. I approve only 1 policy. On the 19 July I lodged my complaint of cancellation the one at the bank ordered all the deduction to be paid back to my bank account. I submitted all documents required. Now there is no feedback after 10 days.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
02 Aug 2024, 08:20Good day Lusanda
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Aug 2024, 08:20
Official
Good day Lusanda
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
LT
Lusanda T's updateReviewer Update
02 Aug 2024, 08:23It is very frustrating to be ******, abused by such company after I lodged a complaint no apology no response. I need my money back to my account with in 24 hours. If you keep procrastinating I will cancel all my policies with Sanlam.
LT
Lusanda T's update02 Aug 2024, 08:23
Reviewer Update
It is very frustrating to be ******, abused by such company after I lodged a complaint no apology no response. I need my money back to my account with in 24 hours. If you keep procrastinating I will cancel all my policies with Sanlam.
Sanlam's replyOfficial
02 Aug 2024, 10:28This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Aug 2024, 10:28
Official
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
LT
Lusanda T's updateReviewer Update
02 Aug 2024, 10:32I have received a feedback of incorrect amount to be refunded. So I have sent all proof for their corrections and documents requested
LT
Lusanda T's update02 Aug 2024, 10:32
Reviewer Update
I have received a feedback of incorrect amount to be refunded. So I have sent all proof for their corrections and documents requested
Sanlam's replyOfficial
02 Aug 2024, 10:46Thank you for confirming.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Aug 2024, 10:46
Official
Thank you for confirming.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,