SM
Siphokazi M

1 reviews | Active since Mar 2023

21 Dec 2023, 07:37

Unauthorised payment dates with Sanlam !!!!

My account has been debited by Sanlam on unauthorized payment dates for four funeral plans I have with them! My pay is due on the 25th; if it occurs on a Saturday, the funds will be transferred to my account at that time. However, Sanlam debits my account on the 24th, which is against my authorization. Every time a debit order bounces, my bank charges me R150. Because of Sanlam's unauthorised bounced debit orders, I also incurred additional bank charges of R600! The same thing occurred this month; I was paid early but transferred the funds to a different account in order to avoid being de*****ed of my card. Sanlam proceeded as usual. I will not rest until I’m paid back my R1200

0
Replies (7)
Sanlam
Sanlam's reply21 Dec 2023, 07:42
Official
 Good day Siphokazi 
 
 We are sorry to hear of your poor client service experience. Please respond to our private message.
 
 Regards
 Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply21 Dec 2023, 07:42
Official
Good day Siphokazi  
Please provide your ID number in order for us to trace your record. 
 
Regards
Sanlam Client Care 

Best regards,

SM
Siphokazi M's update21 Dec 2023, 08:04
Reviewer Update
***
Sanlam
Sanlam's reply21 Dec 2023, 08:17
Official
Thank you for the information. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care

Best regards,

SM
Siphokazi M's update21 Dec 2023, 08:24
Reviewer Update
When should I expect feedback??
Sanlam
Sanlam's reply21 Dec 2023, 08:39
Official
A consultant will be in contact with you as soon as your complaint has been investigated.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply21 Dec 2023, 10:46
Official
This is to confirm that Sanlam SKY has provided feedback to you via email. Please respond to the email for further enquiries.

Regards
Sanlam Client Care

Best regards,