Unauthorised debit by Sanlam for the 2nd time

Item: Sanlam
Rating: 1
Author: Renesh B

On the 01/10/2018 I was debited by Sanlam for an amount of R247.78. This is an unauthorised debit as I have no policies with Sanlam. Sanlam being a big financial insurance company has ********ly debit my account for the 2nd time. This unauthorised amount needs to be refunded and it's ********* for them to be doing this as I have no policies with them. How many other people are being debited with authorisation. I need to be contacted asap.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

03 Oct 2018, 13:41

Dear Renesh

We acknowledge receipt of your complaint and will arrange for this matter to be investigated.

Kind Regards,

Client Relations

Sanlam's reply03 Oct 2018, 13:41

Official

Dear Renesh

We acknowledge receipt of your complaint and will arrange for this matter to be investigated.

Kind Regards,

Client Relations

Sanlam's replyOfficial

03 Oct 2018, 16:16

Dear Renesh

We have been informed that a representative from our Sanlam Sky department made contact with you. She sent you an e-mail requesting proof of the deduction. Upon receipt thereof they will investigate the matter .

Regards,

Client relations

Sanlam's reply03 Oct 2018, 16:16

Official

Dear Renesh

Regards,

Client relations

Renesh B's updateReviewer Update

09 Sept 2019, 21:11

Good response.
The error was corrected.

Renesh B's update09 Sept 2019, 21:11

Reviewer Update

Good response.
The error was corrected.

Sanlam's replyOfficial

10 Sept 2019, 08:26

Good day Renesh

We are elated that the matter has been resolved.

Regards
Client Relations

Sanlam's reply10 Sept 2019, 08:26

Official

Good day Renesh

We are elated that the matter has been resolved.

Regards
Client Relations