SM
Salani M
1 reviews | Active since Jun 2018
13 Jun 2018, 14:24
Unauthorise debit order date
Please explain to me why you did you debit my account on the 18 May 2018 without my authority , now my cheque account has an unpaid debit order, I get paid on the 20th , when did I authorize a debit order to go off on the 18th? You need to pay back the R178.00 unpaid debit order on my account and I need an apology letter , you need to contact the bank and explain the mess you did
Regards Salani
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Replies (2)
Sanlam's replyOfficial
14 Jun 2018, 07:39Dear Salani,
Thank you for reporting this matter to us.
We will urgently investigate your complaint and provide feedback by direct e-mail shortly.
My sincere apologies for any inconvenience caused in this regard.
Proudly Serving.
Assupol Complaints Manager
Best regards,
Sanlam's reply14 Jun 2018, 07:39
Official
Dear Salani,
Thank you for reporting this matter to us.
We will urgently investigate your complaint and provide feedback by direct e-mail shortly.
My sincere apologies for any inconvenience caused in this regard.
Proudly Serving.
Assupol Complaints Manager
Best regards,
Sanlam's replyOfficial
04 Jul 2018, 15:52Dear Salani,
I refer to our direct e-mails.
Please forward the required information to me, to finalise the refund.
Regards,
Assupol Complaints Manager
Best regards,
Sanlam's reply04 Jul 2018, 15:52
Official
Dear Salani,
I refer to our direct e-mails.
Please forward the required information to me, to finalise the refund.
Regards,
Assupol Complaints Manager
Best regards,