KM
Keabetswe M
1 reviews | Active since Jul 2022
22 Aug 2022, 10:25
Unattended death claim
I sent a death claim with all the needed documents on the 13th July 2022. Got an email back with a reference number and that was it…no sort of communication from Assupol. I called in again last week Tuesday and once again I got an email with the reference number that stated that I will be assisted within 24-48 hours but till today there’s no word from them.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
22 Aug 2022, 10:49Dear Keabetswe, we take note of your review and apologise for any inconvenience caused. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply22 Aug 2022, 10:49
Official
Dear Keabetswe, we take note of your review and apologise for any inconvenience caused. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
23 Aug 2022, 14:53Good day, we confirm that the claim is in its final stages of validation and payment will be made to the nominated beneficiary shortly. Regards, Assupol Complaints Manager
Sanlam's reply23 Aug 2022, 14:53
Official
Good day, we confirm that the claim is in its final stages of validation and payment will be made to the nominated beneficiary shortly. Regards, Assupol Complaints Manager