Unacceptable, Unprofessional, Pathetic Customer/ Call/Whatsapp/Email/Management Service

I filled in claim forms to withdraw my Employee Benefits from a Sanlam Easy Plan, way back on the 12 February 2025 I was informed via Sms it would take 30 workings days. After the waiting period, I tried calling their phone line only to be answered by an automated answering service after waiting 35 minutes on my cell phone and costing me R150 in airtime without even speaking to a consultant. This nightmare experience continuing 6 times afterwards with further airtime costs to myself. During this period I sent over 40 emails. 15 May 2025 today Still have not Received Payment into my banking account, nor has anyone called me personally to confirm Payment. Sanlan can never give you a straight up truthful reply or answer because they purposely give you the runaround from one email/whatsapp/call department to another with no management follow up in resolving the matter, using these systems as delay strategies when making payments to all their clients. Sanlam is Pathetic , running ****s when it comes to payments.