1 reviews | Active since Aug 2014
Unacceptable service from Sanlam
I am struggling to find the words to express my disgust with Sanlam at this point. My mother went on pension end December. 6 weeks ago Sanlam confirmed with my mother that all documents has been received and they will be continuing with the claim. She did not receive a salary for January. Upon following up with the annuities department recently she was told that there is a document outstanding from the employer and that Sanlam EB has not paid over the benefit as yet. Asking my mother to follow up with the employer. This is unacceptable. She is without a salary for the second month now and no one seems to see the urgency in doing the job they are getting paid to do. Imagine not having a salary for two months. I want to speak to a manager or I am going to the PFA. Utterly unacceptable service.
We are sorry to learn about your mother's poor service experience and would like to assist.
Please provide us with your mother's contact number and email address, via private reply.
On receipt of it, we will arrange for assistance from the responsible team.
Kindly note that we will use the information you provide only to assist your mother with this matter.
Regards
Sanlam Client Care
We are sorry to learn about your mother's poor service experience and would like to assist.
Please provide us with your mother's contact number and email address, via private reply.
On receipt of it, we will arrange for assistance from the responsible team.
Kindly note that we will use the information you provide only to assist your mother with this matter.
Regards
Sanlam Client Care