Unacceptable Delays and Poor Communication

I submitted my withdrawal claim in December 2024, and as of February 10, 2025, I have received nothing. Every time I contact Sanlam, I’m told my application hasn’t even been processed yet—despite an escalation request being sent on February 5th. It’s now been five days, and they are still "waiting for a response" from their so-called escalation team, if such a team even exists.

Sanlam also failed to notify me or my company when they realized the consent forms they had sent were incorrect. Instead, I had to personally go to their Head Office just to find out about this issue—something they should have informed me about immediately.

After finally submitting the correct forms, I was assured my application would be a priority, given that it was initially lodged in December. I was told the process would take two weeks from January 21st, 2025. Yet, here we are on February 10th, and nothing has been done.

Each time I call, I get a different story from their agents, and no one seems to have any real answers. The incompetence and lack of communication are beyond frustrating. I don’t know what to do anymore—Sanlam’s service is completely unreliable.