Unacceptable Delays and No Communication – Momentum and Sanlam Trust

I am extremely disappointed and frustrated with the service from Momentum. I was informed that a trust would be established for my child through Sanlam, but I have received no communication regarding the process or next steps.

The other parents involved in the same matter have already received calls from Sanlam about the trust establishment for their children. Meanwhile, I have been completely left in the dark. Despite several follow-ups, I have not been contacted by Sanlam, and when I try to call them directly, they cannot find my child’s ID number on their system.

Momentum previously said the trust would be set up and that I would be contacted. It’s unacceptable that there’s been no progress, no updates, and no accountability. This matter involves a child’s future and financial security, and the lack of urgency shown by both Momentum and Sanlam Trust is deeply concerning.

I am requesting immediate feedback and action from Momentum. I expect to be contacted by Sanlam Trust regarding the trust setup as promised. If this is not resolved urgently, I will escalate the matter to the relevant authorities.