1 reviews | Active since Sept 2018
Unacceptable Delays and Ignored Instructions - SANLAM holding my funds hostage
I am extremely frustrated with the poor service from Sanlam regarding my withdrawal request.
I clearly instructed Sanlam to: - Cancel my debit order linked to my Save and Invest account; and - Process a full withdrawal of my funds.
Despite this, the process has been handled poorly and with unacceptable delays.
I initially received confirmation that my request (Service Request: ***) would be completed by 16 April 2026. After a following up due to no payment being made, I was issued a new service request ***) with a revised completion date of 15 May 2026.
This is completely unacceptable. Not only has my withdrawal not been processed, but there is also no clear confirmation that my debit order has been cancelled, which is extremely concerning.
There has been: - No clear explanation of the delay - No accountability for missing the original deadline - No urgency in processing my withdrawal
These are my funds, and I should not have to wait over a month - with shifting deadlines - to access them!
I expect, immediate cancellation confirmation of my debit order and urgent processing of my full withdrawal .
If this matter is not resolved immediately, I will escalate it further. This experience has been extremely disappointing and does not reflect the level of service expected when trusting a financial institution with your money.
Sanlam Client Care
Sanlam Client Care
The issue already lies with Sanlam Life, and simply referring the complaint back to them feels like a standard, generic process rather than an actual step toward resolution. I have already been dealing with delays and lack of progress, which is exactly why this complaint was escalated.
I need clear confirmation of the following:
- What specific action has been taken on my case?
- Who is handling it at Sanlam Life?
- What is the actual timeline for resolution?
- How will you ensure this matter is being actively followed up and not delayed further?
Additionally, please note that my original instruction was to cancel my debit order and process the withdrawal of my fund, which still appears unresolved.
I would appreciate a response that provides real progress and accountability, not just a referral!!
The issue already lies with Sanlam Life, and simply referring the complaint back to them feels like a standard, generic process rather than an actual step toward resolution. I have already been dealing with delays and lack of progress, which is exactly why this complaint was escalated.
I need clear confirmation of the following:
- What specific action has been taken on my case?
- Who is handling it at Sanlam Life?
- What is the actual timeline for resolution?
- How will you ensure this matter is being actively followed up and not delayed further?
Additionally, please note that my original instruction was to cancel my debit order and process the withdrawal of my fund, which still appears unresolved.
I would appreciate a response that provides real progress and accountability, not just a referral!!
Regards
Sanlam Client Care
Regards
Sanlam Client Care