Unacceptable Delays and Complete Lack of Accountability from Sanlam

I am extremely dissatisfied with Sanlam’s handling of my policy payout. This has been a drawn-out, frustrating experience marked by delays, poor communication, and a complete lack of urgency.

All required documents were submitted on 3 December 2025. On 15 January 2026, I was informed that my payout was “awaiting approval” and would then be submitted to SARS. Since then, I have followed up every single week, only to be met with empty responses and absolutely no progress. I have sent emails aswell.

Months later, the payout is still not approved. No clear reasons have been provided, no timelines given, and no one at Sanlam seems capable of taking ownership of this matter. I have fulfilled every requirement on my side, yet I am the one left waiting indefinitely.

This level of service is completely unacceptable from a company of Sanlam’s size and reputation. The lack of communication, urgency, and accountability is shocking. Customers should not have to chase weekly for something that should have been processed long ago.

Sanlam needs to explain: Why the approval is still outstanding When the approval will actually be completed When the payout will finally be submitted to SARS

This situation has dragged on far too long and has caused unnecessary stress and frustration. I would strongly caution anyone dealing with Sanlam to be prepared for long delays and poor service when it actually matters.