Unacceptable Delay & Poor Communication – Sanlam Tax-Free Withdrawal (2+ Months)

I am extremely frustrated with the service I’ve received from Sanlam regarding my tax-free savings account withdrawal.

I submitted a withdrawal request nearly **two months ago**, and to date, I have still not received my funds. I have been told that there are “external investigations” taking place, but no clear explanation has been provided on what exactly is being investigated, what is required from me, or how long this process will take.

Today, I attempted to follow up and get clarity:

* I called your customer service line and was left **on hold for over 25 minutes** with no assistance. * I then tried reaching out via WhatsApp, only to be told that there were **technical issues**, and I could not be assisted there either.

This level of service is completely unacceptable. As a client, I expect:

* Clear communication regarding delays * Timely processing of withdrawals * Accessible and responsive customer support

At this point, I feel ignored and left in the dark regarding my own funds.

I am requesting:

1. A **clear and detailed explanation** of the delay and the so-called “external investigations” 2. Confirmation of whether any documents or actions are required from my side 3. A **definite timeline** for when my funds will be released

If this matter is not resolved urgently, I will have no choice but to escalate it further to the FAIS Ombud.

I expect a prompt response and resolution.