Unacceptable Delay in Withdrawal Request and customer service

Sanlam Customer Service Department!

Unacceptable Delay in Withdrawal Request!!

Firstly , the WhatsApp Chat is useless , to get a hold of an agent you have to wait over an hour, if you lucky.

I submitted my withdrawal form on the 3rd of March 2026. On the 4th of March I received an email that requested additional documents which i submitted same time. The estimated time to receive my withdrawal was the 18th of March 2026. I kept chasing up with the chat agents and on email, multiple people handling my withdrawal (Instant RED FLAG).

I received a phone call on the 18th of March advising that i did not submit the documents that they asked for , I referred back to the email that i sent advising the agent that i did send it on the same day - the agent was half asleep on the call saying" Oh ,Okay well i will only be able to process your documents to SARS on the 20th of March so you should receive your withdrawal the following week being the 26th of March 2026.

TODAY the 24th of March 2026 i receive an email stating a FURTHER DELAY due to documents missing!!!! estimated date for withdrawal is now the 10th of April 2026. What documents are now missing??

I tried the WhatsApp chat - no response I tired calling - no agent is available

WHO DO I TALK TO IN SANLAM TO GET A STRAIGHT ANSWER???!!!

Sanlam is becoming utterly frustrating to deal with , in case of an emergency , i might only get my money next year!

This is disgusting coming from Sanlam.