Unacceptable Delay in Withdrawal Request

Sabelo Nkosi Date: 24 March 2026

Sanlam Customer Service Department

Urgent Complaint – Unacceptable Delay in Withdrawal Request (***

Dear Sanlam Customer Service Team,

I am writing to formally complain about the ongoing delays in processing my withdrawal request, which is causing me significant financial inconvenience and eroding my trust in your services.

On 13 February 2026, I submitted a withdrawal request from my portfolio,I was initially informed that processing would be completed by 19 March 2026. However, when I followed up, the expected completion date was postponed to 24 March 2026. Today, 24 March 2026, I checked my account status again, only to find it has now been further delayed to 9 April 2026. No satisfactory explanation has been provided for these repeated postponements.

This is unacceptable. Sanlam's terms and conditions state that withdrawals should be processed within a reasonable timeframe, and this ongoing deferral breaches that commitment.

I demand the following immediate actions: - Process my withdrawal in full by no later than 27 March 2026. - Provide a detailed written explanation for the delays, including the specific reasons and steps taken to resolve them.

Please treat this as urgent and respond in writing within 48 hours.

Thank you for your immediate attention. I expect a swift resolution.

Yours sincerely, Sabelo Nkosi