Unacceptable Customer Service

Today,27 March 2019, I visited the branch at Assupol Maponya Mall to upgrade my policy. I arrived at around 12:30 and there was no one at the reception to assist customers. Even the pens they put out to sign the register didn't even work. There was no communication from the staff as to tell us what was going on. The branch was full of customers who had not been assisted and only two consultants were on duty. We sat for a long time without assistance until I complained asking for a manager or someone else senior. We were told the manager was not available and what made it worse was the fact one of the consultants was laughing at us the customers, not taking our concerns seriously. The staff was very rude and arrogant and did not adequately address us. What made me more frustrated and angry was that I could see other staff members in the back office conversating and joking as if there were no customers in the branch. I leftthe branch as I could see that I would not get the proper service from this staff. I have been a loyal customer of Assupol for a long time but such poor service is totally unacceptable. This ill treatment has me considering my policy at Assupol as there are many other companies offering the same services with better customer service. Your thorough investigation into the staff at Maponya Mall would be appreciated