Unacceptable conduct

Sanlam I'm absolutely appalled at the poor turnaround time, today I'm calling for the 12th time to follow up on my claim since October 2021. No email comms as promised with feedback each time I speak to a consultant. Extremely tempted to cancel my service with you, no customer service and pathetic communication. You'd rather have your clients who pay diligently for your service be harassed by hospital bills, why am I then paying for this insurance?