Unacceptable Bad Service

This is shocking and lack of accountability and accessibility this is unacceptable for a financial institution of Sanlam's structure. What a mess. I requested for a payout in August till now I haven’t received my money. When I call the contact center number, they take more than 2 hours to reply and they give you stupid automated feedback, the WhatsApp platform is even worse, what is happening can someone give us a feedback as we are in dark, we deserve to know as clients. Can someone call me its urgent